Last Updated: 12 October 2026
At Manasamman, we want you to have a satisfactory shopping experience. This policy explains how to request a return, replacement, cancellation, or refund if there is an issue with your order.
- Return Eligibility
Suggested standard return window: 7 days from delivery for eligible products. The final window and eligible product categories must be confirmed by Manasamman before publication.
A product may be eligible for return or replacement if:
You received a damaged or defective product.
You received the wrong item, size, colour, or variation.
The product is materially different from its description or advertised specifications.
The product is incomplete or missing components.
The product qualifies for a change-of-mind return under the terms displayed on its product page.
All requests are subject to verification and applicable consumer protection law.
- Products That May Have Special Return Conditions
Because Manasamman offers products across different categories, certain items may require special conditions.
Homemade Food and Perishable Products
For food, perishable goods, and products with specific storage or hygiene requirements, change-of-mind returns may not be accepted.
However, if an item arrives damaged, spoiled, contaminated, incorrect, unsafe, or otherwise qualifies for a remedy under applicable law, please contact us promptly so that we can investigate and provide an appropriate resolution.
Jewellery and Accessories
Jewellery and accessories may be subject to specific hygiene, packaging, or product-condition requirements for change-of-mind returns.
Products received damaged, defective, incorrect, or materially different from their description will be assessed for an appropriate remedy.
Clothing and Fashion
Eligible clothing and fashion products should be unused, unwashed, undamaged, and returned with original tags and packaging, where applicable.
Any category-specific exclusions or conditions will be displayed clearly before purchase and will remain subject to applicable law.
Toys, Education, Agriculture, and Household Products
Eligible items should generally be unused and returned with their original packaging, accessories, and included components.
Products with defects, missing parts, incorrect specifications, or other qualifying issues will be handled according to applicable law and the circumstances of the case.
- How to Request a Return
To request a return or replacement:
Contact our customer support team within the applicable return window.
Provide your order number, product name, and reason for the request.
Share photographs or other details of the issue where available.
Follow the return or pickup instructions provided by our team.
Keep the product and packaging safe until the request is resolved.
We will review your request and communicate the next steps.
- Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or materially misrepresented product, please notify us as soon as possible, preferably within 48 hours of delivery.
Please include photographs of the product and packaging where available.
We may offer a replacement, repair where appropriate, return, or refund depending on the product, the issue, availability, and applicable law.
The absence of photographs or an unboxing video will not automatically disqualify an otherwise valid claim.
- Order Cancellation
Customers may request cancellation before an order is dispatched by contacting customer support or using the available cancellation feature.
Once an order has been dispatched, cancellation may need to be handled through the return process.
If Manasamman cancels an order after payment has been collected, the applicable refund will be initiated.
Any cancellation restrictions or charges will be communicated clearly and applied only where legally permitted.
- Refund Processing
Once a refund is approved, we will initiate it through the original payment method where possible, or through another mutually agreed and legally permitted method.
Our suggested processing timeline is 5–10 business days after refund approval, although the actual time may vary depending on the payment provider or bank.
If a refund has not been received within the communicated timeframe, please contact us with your order number and payment reference.
Where the law requires a refund or other remedy, the applicable legal requirements will prevail over any indicative timeline stated here.
- Return Shipping Charges
If the return is due to a damaged, defective, incorrect, or materially misdescribed product, Manasamman will arrange or reimburse reasonable return shipping costs as appropriate and required by law.
For eligible change-of-mind returns, return shipping charges, if any, will be communicated before the return is confirmed.
Customers should not send products to an address that has not been authorised by our support team.
No return fee or deduction will be applied where it is prohibited by applicable law.
- Exchanges and Replacements
Exchanges and replacements depend on product availability.
If the same item is unavailable, we will discuss the available alternatives, refund, or other appropriate remedy with you.
- Refunds for Cash on Delivery Orders
For Cash on Delivery orders, approved refunds may be processed through a verified bank account or another mutually agreed and legally permitted method.
We may request the information reasonably necessary to complete the refund securely. Customers should never share their UPI PIN, banking password, or OTP with anyone claiming to process a refund.
- Non-Returnable Items
Certain items may be excluded from change-of-mind returns where the exclusion is lawful and clearly disclosed before purchase.
These may include perishable food, personalised or customised products, and hygiene-sensitive items after opening.
This section does not exclude remedies that customers are entitled to receive under applicable law for defective, damaged, incorrect, unsafe, or materially misrepresented goods.
- Contact Us
For return, replacement, cancellation, or refund assistance, contact:
Business: Manasamman
Email: [Insert official support email]
Phone: [Insert customer support number]
Address: [Insert registered business address]
Please include your order number and a brief description of the issue when contacting us.