Last Updated: 12 October 2026
At Manasamman, we aim to deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment or order confirmation, depending on product availability and the nature of the item.
Products that are handmade, made to order, sourced from a supplier, or require special preparation may need additional processing time. Any significant additional time should be communicated to the customer.
Business days exclude Sundays and public holidays unless otherwise stated.
2. Delivery Timelines
Estimated delivery times are as follows:
- Local deliveries: Approximately 2–5 business days.
- Deliveries within India: Approximately 3–7 business days.
- Remote or special-service locations: Delivery may take longer.
These are indicative estimates, not guaranteed delivery dates. Actual delivery depends on the destination, courier service, product availability, and other operational factors.
The estimated delivery date shown at checkout or communicated with your order will take precedence where applicable.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Charges may vary according to delivery location, package weight, dimensions, or the shipping service selected.
If free shipping is offered for eligible orders, the applicable conditions will be displayed on the website or during checkout.
4. Order Tracking
Once your order has been dispatched, we will share available tracking details through email, SMS, WhatsApp, or your customer account.
Tracking updates depend on the courier partner’s system and may not appear immediately after dispatch.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, phone number, PIN code, and any necessary directions.
If an order cannot be delivered because of incorrect or incomplete address details, we will work with the customer and courier partner to determine the available options.
Additional shipping charges for re-delivery, where applicable, will be communicated before being charged and applied only where legally permitted.
6. Delayed or Undelivered Orders
Delivery may be delayed because of weather conditions, transport disruptions, high order volumes, public holidays, courier operational issues, or other unforeseen circumstances.
If your order has not arrived within the communicated delivery window, please contact our support team with your order number.
If an order is significantly delayed or cannot be delivered, we will explain the available options, including cancellation and refund where applicable under our policies and the law.
7. Damaged or Missing Packages
Please inspect your package when it arrives.
If the package or product is damaged, an item is missing, or you receive the wrong product, contact us as soon as possible, preferably within 48 hours of delivery.
Please provide your order number, a description of the issue, and photographs or an unboxing video where available. Such evidence can help us investigate the issue, but the absence of an unboxing video will not automatically remove any rights available under applicable law.
8. Failed Delivery Attempts
If the courier cannot deliver your order, it may attempt re-delivery or contact you using the details provided with your order.
If the shipment is returned to us, we will contact you to discuss re-shipment, cancellation, or refund options, as applicable. Any additional charges will be communicated in advance and applied only where permitted.
9. Product-Specific Shipping
Certain products, such as homemade food, fragile jewellery, textiles, or agricultural items, may require special packaging or handling.
Where relevant, additional delivery conditions or restrictions will be displayed on the product page or during checkout.
10. Contact Us
For shipping or tracking assistance, contact:
Business: Manasamman
Email: [Insert official support email]
Phone: [Insert customer support number]
Support Hours: [Insert business hours]