Last Updated: 12 October 2026
At Manasamman, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase products from us.
1. Information We Collect
We may collect the following information when you use our website:
- Personal Information: Name, email address, phone number, billing address, and shipping address.
- Account Information: Username, account details, and securely stored authentication information.
- Order Information: Products purchased, order history, payment status, delivery details, and return or refund requests.
- Payment Information: Payment transaction references and payment status provided by our payment service providers. We do not intend to store complete card details or UPI PINs on our servers.
- Technical Information: IP address, browser type, device information, website usage, and cookies or similar technologies, where applicable.
2. How We Use Your Information
We use your information to:
- Process and deliver orders.
- Manage payments, cancellations, returns, and refunds.
- Create and maintain customer accounts.
- Provide order updates and customer support.
- Improve our website, products, and shopping experience.
- Send promotional emails or messages where permitted and, where required, with your consent.
- Detect fraudulent transactions and maintain website security.
- Meet applicable legal, tax, accounting, and regulatory requirements.
3. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary, including:
- Payment gateways and banking partners.
- Courier, shipping, and logistics providers.
- Website hosting, technical support, and security providers.
- Customer communication services.
- Government authorities or law enforcement agencies when required by law.
These parties should receive only the information reasonably necessary to perform their services or meet their legal obligations.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain login sessions, remember preferences, support shopping cart functionality, understand website usage, and improve performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will request consent before using non-essential cookies or similar technologies.
5. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, dispute resolution, and legal or accounting requirements.
When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable law.
7. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing relies on consent, opt out of promotional communications, or raise a privacy complaint.
Some information may need to be retained to fulfil an existing order or comply with legal obligations.
To exercise your rights, please contact us using the details below.
8. Third-Party Services
Our website may contain links to third-party payment providers, courier services, or other websites. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.
9. Children’s Privacy
Our website may offer products intended for children, but purchases and account creation should be managed by a parent, guardian, or other legally authorised person where required. We do not knowingly collect children’s personal information in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website features, or applicable laws. The updated version will be published on this page with a revised date.
11. Contact Us
For privacy-related questions, requests, or complaints, please contact:
Business: Manasamman
Email: [Insert official support email]
Phone: [Insert customer support number]
Address: [Insert registered business address]
We will review and respond to privacy requests within the period required by applicable law.